Case Studies

Challenge

A major cruise operator needed to accelerate medical incident communication across 15 departments and 2,500 crew members. Legacy radio and intercom systems created information silos.

Solution

Shipwize's Augmented Communication engine delivers role-specific, contextualised medical alerts simultaneously to medical team, bridge, hotel operations, and safety officers — all offline.

Results

• ✓ Medical team notification time reduced from 4+ minutes to under 90 seconds
• ✓ Complete incident journals generated automatically for compliance
• ✓ Zero dependency on satellite bandwidth for incident communication

Challenge

A cargo fleet operator struggled with inconsistent watch handover quality. Critical information was lost between shifts, especially during extended ocean passages.

Solution

Structured watch handover templates with mandatory acknowledgement, combined with persistent messaging channels for ongoing operational topics per vessel.

Results

• ✓ 100% watch handover completion rate with audit trail
• ✓ Maintenance coordination between engine and deck improved
• ✓ Zero satellite bandwidth consumed for crew communication

Challenge

Short turnaround times required instant coordination between bridge, vehicle deck, and terminal operations. Radio channels were overloaded during peak hours.

Solution

Push-notification-based boarding and departure workflows, vehicle deck loading status updates, and passenger count synchronisation — all via Shipwize PWA on crew phones.

Results

• ✓ Turnaround communication shifted from radio to targeted push
• ✓ Vehicle deck loading coordination streamlined across 3 teams
• ✓ Crew onboarding: new staff productive within 10 minutes